Answers to all your questions related to making a transfer.

How Can I Send Money Home / How Can I Place an Order?

 These steps will guide you to send money from Germany to your home country. To do so, firstly, you have to load money  (INSTANT BANK DEPOSIT, CREDIT CARD or SEPA) to your Rewire account. Once you have a Balance, you can send this money (Wire Transfer or Cash Pick-Up) to your receiver. If you are a new user, ensure that you […]

How to make a cash deposit to your Rewire account

Don’t have an Israeli bank account, but you want to send money home? Or you are having difficulty trying to understand how you can make a cash deposit to your Rewire account? Look no further, let these 9 simple steps guide you through the process. You can make a cash deposit to Rewire from any […]

How to Load Money to my IBAN Account

These steps will guide you to load money into your Rewire IBAN account. You have a few options how to load money CREDIT CARD, SEPA or INSTANT BANK TRANSFER (For Germany Only). Once you have a Balance, you can send money home.  If you are a new user, ensure that you have already signed up for a Rewire account […]

How To Make A Wire Transfer Directly From Your Israeli Bank Account

Making a wire transfer to your Rewire account gives you the freedom to deposit to your account from anywhere. There is also the additional benefit of getting a discount, as compared to a cash deposit.  To make a wire transfer, ensure that you have signed up for a Rewire account. If you have an account, log into your […]

How do I cancel my order?

If you have not made the payment: Click on the order you wish to cancel under the Open Orders tab on the home page. Select Cancel Order. If you have made the payment: Since the order is processing or completed, we cannot cancel the order.  

Why is my order invalid?

There can be several reasons for an invalid order, it can be due to incorrect beneficiary’s account number, wrong beneficiary’s name mentioned on the account, or the beneficiary’s account is closed. You are required to provide the updated bankbook/passbook of the beneficiary to our support team for verification purposes.

Why is my order still processing?

We send the money immediately once we receive your payment. It takes 1 business day to complete the transaction. Sometimes delays would occur due to slow processing from the receiving bank. Learn about how long it takes to transfer money from your Rewire account to beneficiary here.  

How do I change the recipient?

You cannot change the recipient yourself since your transaction is immediately processed. You should contact us and we will change it.    

Can I create multiple orders in one day?

Yes, you can create more than one order in a day. You can click on the Send money tab again & create multiple orders. There is a limit of 15 orders in a month.  

How long does it take to transfer money to my Rewire account?

The time to transfer to your Rewire account depends on the mode of transfer as below: Depositing points – It is immediately credited to your Rewire account. Bank transfer –  Before 17:30, the transfer will be within 1 business day & after 17:30 it would take 2 business days (excluding weekends). _________________ The time to […]

How will I know if my beneficiary has received the money?

Once the money reaches your beneficiary, we will send you a confirmation and the relevant claiming information by SMS and it will also be shown on your Rewire Home and History tab. For cash pickups through M-Lhuillier, Cebuana Lhuillier, LBC & Palawan, we will also send an SMS to the receiver with the necessary claiming information.

Why do I need to deposit my money within 2 hours?

Rewire follows the latest currency conversion rates, which changes every hour. Because your transfer is converted based on the prevailing exchange rate at the time that you make the order, we require that you make your deposit within 2 hours so that we can lock in that particular exchange rate. As such, your order will […]

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