Troubleshooting

Are you having problems understanding certain features, or having technical issues? Find your answers here.

Why can’t I log in?

You either didn’t put the correct phone number or password, or you might be trying to log in from the Sign up page. You can try to log in from app.rewire.to. If problems persist, contact support.  

How do I close my Rewire Account?

If you close your Rewire account, creating a new account with the same mobile number can take some time. We would advise you to leave your account open since you are not charged even if you don’t use it. Nevertheless, if you would still like to close your account, be sure to withdraw all funds […]

How do I upload my ID?

You can upload an ID once you have added your address. You need to click on Take Photo & take a picture of the first page of your passport. If you face issues to upload, you can email Rewire support at support@rewire.to.    

Why cannot I download the receipt?

You can find the receipt on the History tab, where once you select the specific order you would see the relevant receipt. If you face issues downloading, we can send it to your email. Contact us at support@rewire.to.

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