There could be several reasons for having no balance.
- You might not have completed your registration hence your account isn’t validated with passport details & address.
- The passport picture you have uploaded might not have been approved due to flash, being cut, or blurry.
- The selfie picture you took might not have been approved.
- We may not have received your transfer from your bank because the bank might have rejected the transfer.
- Your details don’t match the documents provided.
- We may not have received your transfer from your bank because it takes one business day. The bank might also have rejected the transfer.